How to Thrive in a Changing Real Estate Market

Michael Stansbury (00:34.158)
Hello everybody and welcome back to the Real Estate Pros Podcast. My name is Mike Stansbury. Thank you for coming. We have a great

GLEN QUILTER (00:52.153)
No worries.

Michael Stansbury (01:03.712)
show for you today. Our guest today is Glen Quilter. Glen, how are you today,

GLEN QUILTER (01:08.95)
I am great. I am so excited about this. I’m so excited about the chance to just share, you know, just share the information.

Michael Stansbury (01:15.342)
Yes, that’s what we’re doing. That’s the value add that we provide. This show is all about Glenn today, but first we want to talk to you about Investor Fuel. Investor Fuel is a, we help real estate investors, service providers, and real estate entrepreneurs, two to five X their businesses to allow them to build the businesses they’ve always wanted and allow them to live the lives they’ve always dreamed of. Glenn, this show, this is a real estate pro podcast, you’re a pro, but I always ask people, a lot of people have different ways of getting into the real estate world.

Kind of what’s your origin story? How did you get started? What did you do to kind of get into this industry?

GLEN QUILTER (01:51.684)
What’s interesting enough was a former financial planner that decided to get away from financial planning working the bank branches because I went through five takeover bank properties, right? Been on the floor, Oozy’s put it ahead, the whole nine. Went to work for a man by the name of Stanley Zimmerman who controlled home.

home budget loans. Family’s been in downtown LA since 1904. Guy was writing real estate deals at Congress. And I went in there as telemarketing manager to set these guys up to bring in deals. What I realized, there were a lot of order takers in there, but there weren’t no real closers. So as a result, they said, we’re going to teach you the lending side. I said, great. Because I was already in a financial planning background. I said, great. So as a result, I went out and started meeting with clients and closing deals and bringing, at the time, it was subprime loans and conventional loans and FHA.

loans into the business and started learning the business from that perspective, right? Went out to acquire my first home, ended up in a situation where I took over a property from someone, buying it, but the family members resided in it, tied it up, and I had to go to court to get them out after I owned the property. So I was experienced back then, right? Fast forward to now in the industry, mean, it’s life revolved itself, let’s say, 30 years later.

because I’m now dealing with these type of situations in the foreclosure business that I love doing and what I work towards. So that being said, make sure I’m on point with what I’m talking about, please.

Michael Stansbury (03:13.198)
Yeah, you started out as a financial planner and then you learned what you need to learn there but you realized, I can help other people in this part because of what you experienced 30 years ago. Where do you primarily invest? Is it nationwide or are you market specific?

GLEN QUILTER (03:25.146)
Right.

GLEN QUILTER (03:28.42)
Bye.

GLEN QUILTER (03:38.362)
Business-wise, we’re in California, properties here. Marketing-wise, for foreclosures and those type of needs is nationally, right? I’m in Florida, I’m in Atlanta, I’m in Boston.

wherever one needs that are dealing with foreclosure and not understanding the process. I put a web, put a couple of videos out every week, know, national company nationwide assistance, results based, we cost nothing, we can’t help. And it’s more about the information of people having a place to go. In theory for me, the goal is, as you already know, to build the first liaison company in this country that people can come to. And I can lead on to that and speak to them to say that we don’t really understand what we understand, right? We’re losing a property.

foreclosures, what’s our mindset? Well, I’m a call to real estate person because they can help me with that. In reality, I’m not knocking relatives. It’s not their world. Well, I hired a lawyer, he’s going to talk to the bank for me. I’m a banking and lending officer. If your lawyer calls me, I’m sending him to the legal department. I need to communicate with you. What is going on in your life, right? What can we do? Is it short term? Is it long term? Can we put some results to this? Can we make it work for you? What is your situation? Because that determines if I can give you a modification, rewrite your loan, restructure your loan.

What do you what are your needs but you’re not talking to me as a banking officer, right? You’re running to all the wrong resources trying to get the right answers. So by building this liaison company I’m giving you some place to go that we can sit down that I can actually communicate with your bank your lending institution Your servicing company and get them to work with you on achieving the goal of success more so than the goal of Foreclosing so you can rewrite a restructure and I can bring you my testimonies that I’ve saved probably some foreclosure without going to Bankers before without even going through litigation just by picking up the phone and making their call we just

know what are the options and we don’t know so we want to give them that option.

Michael Stansbury (05:22.616)
So this is interesting because you just hit on what every entrepreneur needs to learn as far as the nugget of truth is you don’t know what you don’t know. And somebody gets in these foreclosure situations, they’re paying their bills or paying their bills, they have a job loss or maybe they have some event that happens where they’re not able to pay anymore and they just go into narrow focus mode and they don’t know who to call it usually. And the industry standard is like you said, is like, you call a real estate agent. Well, you know,

This is a layer on top of really who they should be talking to, which is somebody like you that’s in the banking industry. And they even made, think that they, and you could speak to this, Glenn, they made agents be short-sale certified to even talk to people.

GLEN QUILTER (06:07.216)
in some processes, but let me give you a bigger one. Let me add on to what we talked about. I have clients that haven’t done nothing around losing their property in foreclosure. Let me tell you how simple it is. I have a client, former de-initification for a school out here. Her loan got transferred from Chase, and I’ll give you names if it’s okay, to Aquin. In the middle of the transfer, she had a non-impounded account, meaning no property tax insurance. When they received her account at Aquin, they decided it’s an impounded account. So she’s sending in her regular $1,100 a month mortgage payment, right?

Michael Stansbury (06:10.232)
Give it to me.

GLEN QUILTER (06:35.664)
They’re not crediting it to the account because they’re saying it’s short. So three months in, she gets one payment in and what they’re doing now is they’re putting her behind destroying her credit. She has to call a lawyer to come in to find out, what’s going on? My credit’s being destroyed by my lender. I’m sending in my loan to Chase, but they’re not getting it. Well, Chase is no longer her servicing company because your letter of transformation comes from Aquin, not from Chase. So now the goal is how do you get someone who’s never spoke to Aquin to communicate with Aquin, but you hired a lawyer? What is he gonna do? File a lawsuit, right?

hit up all the responsibility to the person, right? Nothing still gets done because the problem is she’s now in foreclosure, right? Under no payment plan, because there’s no way to pay right now. She’s sending to the wrong people. Long story short, I was contacted, Glenn, can you help us? Of course I can. Two hours. I contacted Chase, found out the account was transferred, found out the servicing was transferred, found out it was a non-impounded account. I then called Akwin, have a conversation with him. Here’s what I get from India.

We cannot verify the information that you’re giving us. We’ll have to speak to one of our managers. I said, let me help you out. You took a client from America that had a non-impoundment account at $1,100 a month, raised her payment to almost $2,300, sat on top of her payments, reported her credit late, then put her in default with no fault of her own because you never communicated with the person that transferred the loan, which is case, that this was a non-impoundment account.

They said, well, we have to confirm it internally. said, sir, you cannot inform it. You cannot confirm it internally. You are not the originator of the loan. It is Chase. Let me put Chase on the phone with me so we can get together and clear this out. Because this client’s been through bankruptcy. She’s been put in foreclosure at no fault of her own, just to service and transfer her loan. And within the hour of me and Chase communicating with the representative in India, we’re able to make them realize what the problem was. Here’s what he said to us. We still have to check with our manager internally.

I had to get in contact back to the USA, speak up to the office for the service company. I’m sorry, I can’t remember their name right now.

GLEN QUILTER (08:39.92)
in here, they were able to go ahead and get everything back on track. I was able to get her back her home, her mortgage, and her credit put back intact. the fact that the loan was sold from Chase to Aukman, and Aukman the servicer did not understand the full impact of the loan. This woman was put in foreclosure for no fault of her own. Her credit was destroyed. you don’t have to, what I’m getting at is you don’t have to do something wrong to lose your home in foreclosure. It could have, financial services is not part of it.

Michael Stansbury (09:04.664)
Right?

And we spoke to this a little bit before the show about different instances where these seniors get these programs and maybe they do read the fine print but the fine print becomes something of a bait and switch at some point or they don’t realize the impact of what they’re doing to their bottom line. Can you speak to that of somebody that has a fixed income and they’re living in a community that

the values are all going up, but they’ve been there for 30 years and they’ve got the house paid off. But what happens to them? What are some of the, I don’t want to call them, I just want to call them, I don’t want to use the word scam, but what are some of the issues that they are looking at and things to look out for, especially for the older folks? Because I’ll just speak to this. The one thing, I have older parents and they get mail all the time.

GLEN QUILTER (10:05.712)
24 hours.

Michael Stansbury (10:05.838)
and they’re asking me to read it because like is this true? They are being preyed upon all the time.

GLEN QUILTER (10:13.974)
If your zip code in your community is valuable to whoever, to whatever, right? City of Inglewood, City of LA, right? City of Inglewood, look what’s happening here. Inglewood is now a very sought after area. got two, three billion dollar stadiums, have everything going on. They decided to rezone it. They decided to allow you to build eight story buildings on the Crenshaw area, which was unavailable before. They’re using intimate domain to take over properties.

So gentrification is real. But across the country, listen, it’s not even gentrification, right? It’s restructuring and rewriting. If I want your community and I increase the value of your community, I am now taking advantage of those that already existed and live there, the seniors. Why? Because if I come in and I allow that to happen, I’m allowing the community to get all the home improvement services in the world. And that’s beautiful. The problem is you’ve got to pay that back. And they’re not telling you you’re going to get reassessed. And reassessment means if I’m living on fixed income at 80 years old,

I better be prepared at my $500,000 home back in 2005.

in 2025 is now worth $3 million because that’s the reality around the Crenshaw District, right? I have homes selling around me for $4 million that were only bought for $500,000. And now what you have is I have clients that are neighbors of mine whose property tax went from $5,000 to $20,000, $25,000 just because of reassessment of taking out $70,000 improve their home. Well, they were ready to pay back the home improvement loan through the property tax. What they weren’t ready for was for the program to leave the city and the county, and the county didn’t send those payments and those loans into their banks and have their mortgage reassessed in

added onto because now you might have five years left but you have to figure out how you’re gonna qualify for a 30 year loan just to be able to afford your mortgage rent. Never mind the fact that they’re gonna reassess you because you did a home improvement loan and that’s the purpose of Chop Prop 19 and keeping it within the trust because if you don’t you’re gonna get reassessed right? A lot of that is being used against our seniors and they don’t have a clue and they’re not supposed to right? Because what they have is a right, I mean again,

GLEN QUILTER (12:08.292)
You gotta realize this is national. So every city that’s been revamped and every area that’s been revamped is being rezoned. You gotta realize there are guys in here for the county. LA County alone is foreclosing on more properties than anybody else. And I can say that realistically because there’s a property I tried to buy in Marina Del Rey, California. It’s owned by the county. What is the county buying nightclubs for? What are you gonna do with it? What are you gonna do with the property?

Michael Stansbury (12:16.462)
you

GLEN QUILTER (12:31.054)
So, I mean, the tax reassessment game, right? They put it out there for us to, the ground they’re gonna chase behind the tax reassessment, you get a discount. The reality of it is, if there’s still a leaner loan against their property, that still has to be paid. These folks buying in to go get a deal for the tax deal, it’s not what you think, right? You still have to pay that debt that’s owed by that lender on their property. So it’s not just paying the property tax. It’s not you paid the property tax, but if you can’t pay off the loan, you have nothing.

Michael Stansbury (12:34.464)
you

GLEN QUILTER (12:55.138)
So the reassessment causes what comes into play that you really have to deal with and how do you work with dealing with that because a lot of the stuff is being foreclosed on by the county then now you have the servicing companies right behind you, right? Here’s my main question. Why is one servicing company buying up everybody else? SLS, all the other servicing companies, who they being bought up by? One company, Shell Point. Who’s now buying up all the servicing companies?

Now you have people, clients of mine included, they’re losing property in foreclosure because in the middle of their short sales they’re off their homes to save their credit. Their loans are transferred and servicing and they’re losing their properties. I have clients that are victims of that right now. So there’s a lot going on out here.

Michael Stansbury (13:37.129)
And it’s not just related to California, this is national. just happens to, yeah, it’s national. it’s in every, what you said is it’s every city, especially that has seen an increase in value. And then it’s the unintended consequences, right? And so your liaison, if you describe again, what your Glenn, what the day-to-day operations of your business is, and you articulated somebody that you just helped.

GLEN QUILTER (13:39.897)
Now it’s national.

GLEN QUILTER (13:52.547)
Right.

Michael Stansbury (14:06.168)
But how do people get in touch with you? How is it that people find you on the internet? What kind of marketing are you doing now to get the message out?

GLEN QUILTER (14:12.848)
I mean, personally I’ve been doing little videos, nothing professional, right? In theory and gold, my clients, some are very famous people, some are not. I’m trying to work right now on putting together a, I wouldn’t call it a sizzle, which I’ve done. I’m looking at a series called Expose, where I expose the things that I’m dealing with, the drama, I’ve shot a lot of it. I have the interviews with my clients, but I’m not trying to make it boring. And the idea behind it all is that

I’m giving life to us from a banking perspective of how we can get together and get things done, right? Because all these things that I’m talking about, if we have the right teams, right, don’t have to happen. If you’re losing your property in foreclosure, right, you might be in an area where we upgraded, we might be zoned for R2 zoning. You don’t know you’re a homeowner.

until you talk to somebody that can really sit down and say, let’s look at what you have and see what we can do with it. Let me sit down and talk to Michael, John and the guys and see what we can do together. We don’t know. The problem is, you know, people losing their property in foreclosure or dealing with homes, period, are scared. They’re scared of the unknown, right? And we’re reaching out to the real estate community. And I get it, right? Because in theory, that’s the mindset. Well, Carlewell Bank is not a bank. You’re a real estate company with a fancy name. Very misleading, but leading. You know what saying? And you look at it, but the only person who can save you

Michael Stansbury (15:21.208)
That’s right. Yeah, yeah, yeah.

GLEN QUILTER (15:25.964)
you and the way you say abuse by realizing if you’re if you’re losing something or property or home pick up the phone and call your landlord if you can’t do that then come through us and let us give you somebody that can communicate with them so you can have some options but at least know what they are right if you don’t want to if you’re emotionally attached right because a lot of see mostly attached to our homes we grew up here with our wives and our kids I teach us how to take it from A to Z from setting yourself up in business to realize when you retire in your hundred thousand all year income

Michael Stansbury (15:39.97)
Yes, sir. Yeah.

GLEN QUILTER (15:53.092)
You better realize 10 years afterwards your 100s only were 50. So if you think you’re retired, you just started working to build your life. You know, what can we do to make that better? Help each other succeed.

You know, letting each other lose. mean, if I had, here’s a deal, here’s a theory. If I had thousand vets for a thousand homes losing their property in foreclosure, what would I have? A hundred percent success rate. Because the vets get a hundred percent financing to buy and to refi. That means each one of us losing our home can go in and negotiate that position with our lending institution. Get a hundred percent done. Help a vet while helping ourselves. Save our credit and save ourselves. Maybe we can’t afford to be in our home.

But we can afford to fire in a thousand on the home, right? But we have to have their place to come this morning and sit down and say, we can make this happen. We can make this happen. I know. I live it every day. That’s my…

Michael Stansbury (16:38.156)
So that’s interesting. Yeah. So you’re solving those issues. People come to you with these seemingly complex problems and they layer it because they’re used to doing things this way. They’ve been told our life, well, I’ve got to call an attorney or a counter call real estate agent. Actually, the call is to Glenn and Glenn within two hours can help a lady take care of her issue. And so these things, when you know what levers to pull, which you do because of your background and to push, you can get things done.

GLEN QUILTER (17:03.376)
You’ll be blessed.

Michael Stansbury (17:07.49)
And so how does it, let me ask you an inside baseball question. does the, how do you get compensated? How does your liaison company make a profit?

GLEN QUILTER (17:20.752)
I’m the marketing manager for

one or two brokers, mortgage brokers, we have California real estate broker license, right? We have mortgage broker lending license. And then I pursued getting a California fork as a consultant bond license, right? So we’re able to communicate, right? We’re a results-based company. We charge nothing. It’s a free conversation in situation, right? You sign up because you know that we’re about your success and your progress, right? If it works for you. People are normally afraid of what they don’t understand. You know, we understand the real estate. We understand that, you know, we call a lawyer. We understand these things. But the problem is that we don’t understand

where it takes us. And the decision to save yourself or save a property is you the owner of it and what decisions you make. Where are you at with what you’re doing? It first starts with understanding what you’re going through. For me, I love what I’m doing. This is my passion.

My testimony is that in 2007 I opened up an office to help people save their homes from foreclosure. I never got to use that office. October the 31st, 2007, I was diagnosed with stomach cancer while opening up an office.

I want you to know in 2014, the same people that owned those buildings offered me back everything for my office. And so I had a new office back then. I’m giving you my testimony for a reason. I want you to know I’m in 2025 in front of you right now. I’ve survived stomach cancer. I’ve had no hemorrhage, no no nothing. I don’t question God about my purpose or my reason or my why to or why I’m here, but I understand back in 1997 when I first opened up my first office and that property that I went through that with is the same thing I protected

GLEN QUILTER (18:54.482)
from now because you’ve got people selling homes and they’re not moving out and now you’re a new buyer’s truck and they can’t get inside. I’ve got testimonies and stories about deals that I’m working with and people that’s been taking advantage from servicing companies to investor lenders to brokers who’s unlicensed. mean the tragedy story is right but the thing about it all is that they’re all great television because you wouldn’t believe it would happen, right? It’s all good stuff that we need to understand can really happen to us on a daily basis because

Michael Stansbury (19:16.279)
Right?

GLEN QUILTER (19:22.112)
as we say, we’re an unforeseen market, so to speak.

Michael Stansbury (19:25.164)
Yeah, I would agree with you there. This is a weird little place time that we’re in. And it’s going to be interesting to see how all this shakes out. Because we have some new issues. And one of the things you brought up that I really haven’t spent a lot of time thinking about is, hey, here are the unintended consequences of these values going up so high. And so when you articulated that, I was like, OK, I understand that. I understand grandma and grandpa being forced

you know, have to do something because, you know, their expenses went up. And that’s not a good thing when you’re expected to live the American dream and retire and be able to take care of yourself on a fixed income and now you can’t. So Glenn, where can people, if people need your services, where can they reach out and find you at?

GLEN QUILTER (19:58.052)
Yeah, really.

GLEN QUILTER (20:13.392)
Well, my email is at BBC Group 513 at Gmail. We have another email, Greystone, is it Greystone? Greystoneproppies at gmail.com because we do have a, you know, property company that does the contractual work as far as picking up homes and helping there. Our lending service is national. Commercial and residential, industrial, I deal in wrongful termination foreclosures. We deal in banking lending. I deal with the IRS, Franchise Tax Board, Child Support, all of it.

You don’t need a year to clean up your credit. Realistically, you can up your credit within 30 days if you’re to invest in yourself because that’s all it really is. And it’s the end of what you’re dealing with. So, but easy to reach at BBC Group 513 at Gmail. I’m on TikTok. I’m on Facebook. I’m on Messenger. I’m putting out videos. I’m trying to hope someone pays attention to what I’m doing to make a difference.

get one of the networks to sit down with me. I have friends at networks that I’m talking to and hopefully we can make something work that we can bring across to the public and come in. I’m trying to do something between, I would say, me and all this and undercover boss or extreme home makeover only where making over people’s lives and educating the money or options when dealing with properties period. Doesn’t matter what it is, house, home, restaurant, bar, club, we can deliver.

Michael Stansbury (21:30.85)
Well Glenn, it was a pleasure to have you on the Real Estate Pros Podcast. Guys, reach out to him if you’re in a situation like this or if you know somebody that’s in a situation like this. He’d be a great resource for you. Thanks for watching the Real Estate Pros Podcast folks. Like and subscribe and we’ll see you next time. Glenn, very nice to meet you sir.

GLEN QUILTER (21:34.576)
Thank you.

GLEN QUILTER (21:44.164)
What

GLEN QUILTER (21:48.558)
My pleasure. Thank you. I really appreciate it.

Michael Stansbury (21:51.043)
Yes, sir.