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In this episode, John Harcar interviews George Brockman about the significance of home warranties for real estate investors. George shares his journey into the home warranty industry, the unique value proposition of his current company, Achosa, and how it differs from traditional home warranty companies. The conversation emphasizes the importance of relationships in real estate, the necessity of home warranties for investors, and how they can help mitigate repair costs. George also discusses the challenges and misconceptions surrounding home warranties, providing insights into why they are essential for property management and investment strategies.

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Episode

Investor Fuel Show Transcript:

John Harcar (00:08.357)
All right, guys, so hey, welcome back to the show. Iโ€™m here today with George Brockman, and what weโ€™re gonna talk about is home warranties for investors. Remember, guys, at Investor Fuel, we help real estate investors, service providers, I really all real estate entrepreneurs, two to five extra business by providing tools and resources to grow the business and build the business you wanna grow and live the life you wanna live. George, welcome to our show.

George Brockman (00:39.02)
Hey, John, thank you for having me. Iโ€™m just happy to be here, for sure.

John Harcar (00:42.403)
Yeah, man, Iโ€™m excited to talk about home warranties. mean, as investors, we know that a lot of those might not be available or there might not be for the needs that we have because of some certain situations like we talked about. But before we get into the weeds and talk about all that, why donโ€™t you tell our audience a little bit about you, where you came from, how you got into real estate, how you got into warranties, how you got here.

George Brockman (01:03.874)
Yeah, so the honest story about how I got into Home Warranty is I was working for a small bank equipment company in southwest Missouri. I was calling on local community banks selling the cool tubes that go back and forth, the drive-through drawers, security systems, those kinds of things. And it just, it wasnโ€™t growing like I expected to.

The truth was I was out selling the capacity of the company and so I was a little restless. And so I started applying for jobs and I applied for a home warranty job on LinkedIn. It took about three months to get the recruiting call. And the truth is in my entire career from my first part-time job as a high school kid to this job, the home warranty job was the very first job that I ever got where I didnโ€™t know somebody.

John Harcar (01:40.27)
Okay.

John Harcar (01:55.493)
Hmm.

George Brockman (01:55.936)
So every job Iโ€™d been referred to, or hey, you should go for this interview, or you should apply for this because we know somebody. And so this is the first job where I didnโ€™t know anybody. was just literally something I applied for and didnโ€™t really know a whole lot about the real estate space. Obviously Iโ€™d bought and sold a house.

John Harcar (02:00.078)
Right.

George Brockman (02:14.444)
My wife and I had actually, our very first home was a fix and flip. And so, you know, understood real, we did, we lived in it for like three years and it was an amazing experience. Did almost all the work ourselves and profited obviously quite a bit. It was a great deal.

John Harcar (02:19.641)
Did you live in it?

Okay.

John Harcar (02:29.199)
War.

Yep, yep, awesome.

George Brockman (02:34.804)
And so, so it was the first job that I ever got where I didnโ€™t know somebody, didnโ€™t know a lot about real estate and came on as just a sales rep for home warranty and worked for the largest home warranty company in the space. And I thought it was great. Hey, weโ€™re the largest, weโ€™re the biggest, we have the most resources, stuff that I told retail real estate agents all the time.

John Harcar (02:56.101)
Mm-hmm.

George Brockman (02:57.678)
spent the first couple years as a sales rep, then got into our leadership academy, spent a couple years preparing for a leadership role, took a leadership role. I actually had two or three different leadership roles, but the final one was regional VP over about five or six days, had about eight or nine reps reporting to me.

And I think the biggest thing that I learned is leadership isnโ€™t always what itโ€™s cracked up to be. The culture of the company changed a little bit. Had some great experiences. Donโ€™tโ€ฆ

John Harcar (03:27.685)
Right. Yep.

George Brockman (03:35.798)
Iโ€™m grateful for the opportunity that I had in the experiences that I had, but the company changed, the culture changed, and it was time for me to get back to doing. Truthfully, the real estate business, the thing that Iโ€™ve learned over my 11 plus years is itโ€™s such a relationship business. And there are so many people that Iโ€™ve met in the real estate space or adjacent to the real estate space that I donโ€™t necessarily do business with, but theyโ€™ve become friends or acquaintances orโ€ฆ

John Harcar (03:53.015)
huge.

George Brockman (04:04.148)
One of my favorite things to do is connect people. Like, hey, you know, weโ€™re not doing business together, but I think you should know this person and connecting them and then seeing that business grow, you know, because theyโ€™re two good people, right, that fit together. But so, so I was happy to go back to being just a sales rep, if you will, when I switched companies in 2020. And because itโ€™s what I love to do. And Iโ€™ve, and Iโ€™ve told our ownership group.

John Harcar (04:06.693)
Mm-hmm.

John Harcar (04:15.641)
Right?

John Harcar (04:26.501)
Okay.

George Brockman (04:31.116)
Iโ€™ll help coach, mentor, lead, train, whatever I can do to help improve our company and grow our company. But I wonโ€™t leave my sales territory again. I wonโ€™t leave my people.

John Harcar (04:37.221)
Hmm?

John Harcar (04:41.163)
You like being in the weeds. You like being in the in the fields.

George Brockman (04:44.172)
Yeah, you know, itโ€™s the, again, itโ€™s the relationships. There are so many real estate, residential real estate agents that are now friends. Like friends outside of the business. We play golf together, we hang out together, we do things together. And so thatโ€™s what I love about my job and I donโ€™t ever want to leave that again.

John Harcar (04:47.459)
Yeah, yeah, of course.

John Harcar (04:57.541)
All right.

John Harcar (05:06.213)
When you guys bought that house, you mentioned you were flipping the house as you lived in it, right? Did you ever have any thought of like maybe getting into flipping or any other type of real estate vesting?

George Brockman (05:16.43)
Absolutely, absolutely. I have said and weโ€™ve done our second home was It was a fixer upper. It wasnโ€™t really a flip I mean we did paint carpet updated some fixtures and that kind of stuff and and we did really well on it as well We bought it in 2004 and the market was still down and so we got a great deal on it and then

John Harcar (05:26.159)
Okay.

John Harcar (05:36.345)
Mm-hmm.

George Brockman (05:38.358)
somebody into it. But no, absolutely. mean, and I think honestly, if I did get into any kind of this real estate space, it would be fix and flips. I enjoy the transformation, but I want to be in and out. I want to get in, do the things, and be out. And then if I want to do another one, I can do another one.

John Harcar (05:48.121)
Okay, cool.

John Harcar (05:53.561)
Yeah.

Got it. Got it. So youโ€™re at this other company, you rose up to a leadership position, you were still in the same. So where do you go next? mean, did you, because I know you mentioned this company, ACHOSA. Tell me a little bit about how you got into them and what that experience has been like.

George Brockman (06:09.422)
Mm-hmm.

George Brockman (06:14.508)
Yeah, so the funny story is I left the company the day before the country shut down in 2020.

John Harcar (06:20.773)
Hmm.

George Brockman (06:21.408)
And so it was kind of an interesting time period. mean, we all went through some interesting changes. I kind of wondered what the future looked like. I actually got recruited by a couple different home warranty companies. And one of my now colleagues had been a competitor, had worked for both. And so I reached out to her and said, hey, tell me what I need to know about these companies. one, I donโ€™t even know if I want to get back into home warranty.

John Harcar (06:23.941)
Sure.

George Brockman (06:46.486)
Honestly, the service side of it had become onerous and difficult and I was spending more time. Go ahead.

John Harcar (06:46.565)
Mm.

John Harcar (06:51.043)
Why so? No, well, why so? Why did it become so difficult?

George Brockman (06:56.022)
I was spending more time fixing claim issues than I was actually selling and building relationships. And so, you know, all my time was wrapped around negative things, not necessarily the positive things that go along with the business. Thatโ€™s right. Thatโ€™s right. I mean, itโ€™s not fun to walk into a real estate office and have to avoid people because you know youโ€™veโ€ฆ

John Harcar (07:02.799)
Got it. Makes sense.

John Harcar (07:11.651)
the positive things you enjoyed. Yeah. Yeah.

George Brockman (07:20.896)
left their clients in a lurch, right? Which affects their business, which affects their livelihood, right? Because theyโ€™ve trusted you as a partner and now youโ€™ve let them down. And so, so anyways, I wasnโ€™t sure I wanted to get back into home warranty, but I talked to my, again, my now colleague, former competitor, and we talked about, you know, what was important. For me, itโ€™s my early professional career was all based in customer service.

John Harcar (07:23.026)
Mm-hmm. 100%.

Thatโ€™s right. Yep.

George Brockman (07:48.064)
making sure people were taken care of and going above and beyond, right? And when I lost the ability to do that with the former company, I was not sure that I wanted to go back into home warranty. And honestly, I had a real good friend thatโ€™s an LO and he wasโ€ฆ

John Harcar (07:50.533)
Mm-hmm. Yep.

George Brockman (08:06.702)
rolling out the red carpet for me. mean, to a certain extent, you know, he was, heโ€™s a good friend and he was like, look, if you want to come here, he goes, you know, health insurance, Iโ€™ll pay for all your training, Iโ€™ll pay for all your licensing, you know, all the things. I think youโ€™ll be amazing at it. People love you. know, people know you in the real estate space. And so I thought long and hard about that. But then I got turned on to a Chosa and the draw, theโ€ฆ

John Harcar (08:08.687)
You

John Harcar (08:20.14)
Bye.

John Harcar (08:25.349)
Mm-hmm.

George Brockman (08:35.04)
unique value proposition that we offer was kind of a hook that I felt like I needed to at least seriously consider and ended up making the move.

John Harcar (08:44.453)
Cool. So you made the move to this new company. Tell us about what thatโ€™s like, whatโ€™s your experience been with them and about the company itself.

George Brockman (08:52.076)
Yeah, I think itโ€™s kind of an amazing story, honestly. So our founders ran another traditional home warranty company for about 10 years. And their stories and their background is not unsimilar to the company that I work for, which is that traditional home warranty space whereโ€ฆ

you know, a basic explanation, the home warranty company supplies the contractor and so that contractor is a subcontractor for the warranty company. Theyโ€™re beholden to do what the warranty company wants them to do. And so after about 10 years, they saw thatโ€ฆ

John Harcar (09:26.661)
Great.

George Brockman (09:30.912)
nothing really changed, was the same thing. The churn on real estate agents, in other words, the turnover on real estate agents was significant. I mean, you had to win 14 new agents a month to net one new, right? And so they thought thereโ€™s gotta be a better way to do this. And so they evolved and theyโ€ฆ

John Harcar (09:37.861)
Mm-hmm.

John Harcar (09:45.893)
you

Right, right, right.

George Brockman (09:56.802)
They decided that the contractor was such a big part of the problem that they decided to launch a Chosa with a different value proposition and kind of like Uber did in the taxi world in the ride share, right? Something completely different. The outcome is the same. know, the end result is the same, but the process to get there is entirely different, right? And of higher value, really.

John Harcar (10:10.959)
Sure, right.

John Harcar (10:21.229)
Okay.

John Harcar (10:25.721)
What else differentiates the two, right? What you did and what this did before and then now with this new company. Whatโ€™s like the main differences that you see that attracted you?

George Brockman (10:37.72)
So the biggest value proposition that a CHOSA offers is that the homeowner gets to hire the contractor that comes out for service. We donโ€™t have a list of contractors. We do not supply a contractor. So that contractor works for the homeowner, not the home warranty company. And what that really means is that the appropriate repair gets done. And the appropriate repair gets done in a timely manner.

John Harcar (10:50.371)
Mm-hmm.

George Brockman (11:02.956)
And I can tell you, certainly my first six years or so in the business, the perception of home warranty as well, they just want to make the least expensive repair possible. The cliche, itโ€™s a Band-Aid fix, right? And kick the can. And I can tell you numerous examples of where Iโ€™ve seen that played out in practice, okay?

John Harcar (11:16.099)
Yeah.

George Brockman (11:25.39)
And so Iโ€™ll give you a good example. A lot of the traditional home warranty companies, your AC is low on freon, letโ€™s say itโ€™s a pound low. Most, if not all, the traditional home warranty companies will say, well, weโ€™ll just come put a pound of freon in it and youโ€™ll be fine. And then they move on down the road.

John Harcar (11:46.757)
Great.

George Brockman (11:46.866)
And what I like to tell homeowners and real estate agents and anybody that will listen honestly is that thatโ€™s like taking a screw out of your tire and putting some air in it and saying, itโ€™ll be fine. No worries. Itโ€™ll be good. Thatโ€™s correct. Thatโ€™s not a repair, right? Thatโ€™s a band-aid. And what they hope is that youโ€™ll get out of your home warranty before it actually fails. Right?

John Harcar (11:58.309)
Yeah, youโ€™re not going down to the root of problem.

Right, right, right.

John Harcar (12:11.119)
Got it. And that was interesting that you said, you know, the homeowner gets the contractor. How does it normally go? I mean, how are these other companies doing? Donโ€™t all homeowners get to get the, pick the contractor?

George Brockman (12:25.196)
Yeah, when I do trainings and after I switch companies, honestly, Iโ€™ve told real estate agents the entire time I was with the traditional home warranty company, anytime there was an issue, the real estate agent would go, hey, can I send my plumber? Can I send my heating and air guy? I know my heating and air guy will get out there and get this done today.

John Harcar (12:47.557)
Mm-hmm.

George Brockman (12:48.48)
No, Mr. and Mrs. Real Estate Agent, Iโ€™m sorry. I know itโ€™s been three weeks and your customer doesnโ€™t have air conditioning, but weโ€™re going to get it done. And so that is the huge value proposition that that offers, right? Because we see claims happen in hours at times, not days or weeks. Now, this is all subject to whatever that local contractor schedule is, how quickly they can get out.

John Harcar (13:08.366)
Right.

George Brockman (13:14.808)
priority is time of year. Thereโ€™s a lot of factors that play into that. But in the traditional home warranty space, a lot of times these contractors are getting paid a sub wholesale rate, right? And they may take 90 days to get paid by the home warranty company if they get paid and they donโ€™t get to supply parts and mark them up, right? And so itโ€™s not always a high priority item for those contractors. But with us,

John Harcar (13:27.685)
Mm-hmm.

If they could pay ya.

George Brockman (13:44.066)
theyโ€™re doing a normal, what would be considered a normal retail call, because we pay their retail rates, we pay them by credit card when the workโ€™s complete. We kind of like to describe it as, you know, weโ€™re the roommate thatโ€™s not there that gives them a credit card number over the phone. You know, so the service is almost seamless for the contractor, and the homeowner gets served in a quick and efficient manner. And so itโ€™s really been a game changer, you know.

John Harcar (13:52.773)
Mm-hmm.

John Harcar (13:59.589)
Perfect.

John Harcar (14:09.722)
gun.

George Brockman (14:12.334)
We have coined, I shouldnโ€™t say weโ€™ve coined the phrase, but we use it quite often that weโ€™re kind of the Uber of home warranty. I mean, we are changing an industry from the inside out.

John Harcar (14:24.79)
Why is it, or why does it take so long? Did it, you worked in the traditional home warranty space. I why does it take so long to get all these repairs done and why do they want all the control?

George Brockman (14:36.622)
I mean itโ€™s very simple, right? I first of all theyโ€™re paying a contract, thereโ€™s a contractual relationship between the home warranty company and the contractor. Theyโ€™re playing a sub-host sale rate and then in many cases, in most cases, the home warranty company is supplying the parts and so they want to order them, have them shipped in, have them sent to a distributor where the contractor has to go pick them up and so there is just delays. I mean, and no weekends either.

John Harcar (14:59.589)
Yeah.

George Brockman (15:05.75)
which I think is a big deal. Iโ€™ll give you a good example. And this happened last month. I have a good real estate agent client in Wichita. And I got a claim notification. Anytime the claim is finished, I get a notification. And I got a claim notification andโ€ฆ

John Harcar (15:07.512)
Well yeah.

George Brockman (15:22.118)
Seven oโ€™clock on a Saturday. I thought well, thatโ€™s kind of odd I donโ€™t see those very often and so I looked into it and her client had a leaking water heater that they found in the afternoon on a Saturday They opened a claim called a contractor and by the time the contractor finished and we paid the contractor took seven hours Hours on a Saturday Yeah, now I can tell you in the traditional home warranty space

John Harcar (15:44.067)
Bye.

That is awesome.

George Brockman (15:51.414)
That contractor would have been sent a dispatch on a Saturday, but they probably wouldnโ€™t have even called the homeowner to schedule until Monday. And at that point, theyโ€™re probably scheduling two days out, so Tuesday or Wednesday. They make the diagnosis, submit the diagnosis for approval. Then the home warranty company orders the water heater.

I mean, literally, it might take till the end of that next week, if not the following week. So youโ€™re talking five to eight, nine days before a water heater is replaced?

John Harcar (16:22.797)
Yeah. And thatโ€™s why it doesnโ€™t work for the real estate or the investor space, right?

George Brockman (16:25.057)
I mean, I

George Brockman (16:29.486)
100%, 100%. And Iโ€™ll tell you that like, thereโ€™s a lot of, I mean, I know itโ€™s no secret, thereโ€™s a lot of real estate agents that are investors too, right? They want investment properties. They understand the value there. Invest in real estate. They work for a lot of investors. And the entire time I was into the traditional space when a real estate agent would ask me, can we put this on a rental?

John Harcar (16:40.846)
Mm-hmm, yeah.

Yeah.

George Brockman (16:56.97)
I would always reluctantly say, yes, you can. And itโ€™s always because I knew if there was a problem, and it was the same way if they wanted one on their own home. Yeah, you can, right? Iโ€™m in sales. I want you to use it. But as soon as a real estate agent or investor has a bad experience, theyโ€™re done. Theyโ€™re done. Yeah.

John Harcar (17:08.036)
Right.

John Harcar (17:18.649)
Yeah, 100%. 100%. 100%.

George Brockman (17:20.974)
And so my whole philosophy since switching to Ochoza has done a 180. Like when I do trainings and I speak in front of agents, I tell them, look, I want you to have home warranty. In fact, Iโ€™ll give you a big discount if youโ€™ll get one on your own home because I want you to experience it firsthand. I want you to see what your homeowners go through. I can, so hereโ€™s one thing that I think is very important for everybody to understand about home warranty.

John Harcar (17:39.641)
Yeah. Yeah.

George Brockman (17:48.852)
because thereโ€™s a lot of myths out there, a lot of misconceptions, But one thing Iโ€™ll say is home warranty will never be perfect, okay? And I think anybody in real estate investing, in any around that understands this because youโ€™re dealing with contractors. But you take a call center, a home warranty contract, a contractor, right? And you mix all those things up in a pot, itโ€™s not always gonna come out perfect. But Iโ€™ll tell you what,

John Harcar (17:52.601)
Mm-hmm.

John Harcar (18:04.194)
Right.

John Harcar (18:10.068)
Mm-hmm.

John Harcar (18:14.457)
Right.

George Brockman (18:17.122)
We hit Hall of Fame numbers. I mean, if you can use a baseball analogy, we are definitely Hall of Fame numbers. Like, we kill it, honestly.

John Harcar (18:27.031)
Now expand on that, all of a numbers, what do you mean?

George Brockman (18:31.566)
I would say probably well into the 90 % range of our claims go off without any kind of hitch. Right? I mean, again, itโ€™s not going to be perfect. Thereโ€™s always misunderstandings. And a lot of times homeowners may hear, well, the claims denied. Not every claim gets approved. Itโ€™s just the way it is. And Iโ€™ll give you good example. I had one yesterday. And I only have maybe one every month, one every other month where I get a call from a real estate agent or a homeowner.

John Harcar (18:38.373)
Thanks

John Harcar (18:49.625)
Sure.

John Harcar (19:00.805)
Hmm.

George Brockman (19:00.91)
But the previous contractor had overcharged an AC system, so it wasnโ€™t working right. And they called a claim and they said, hey, you know, the reason itโ€™s not working right, it was overfilled. Thatโ€™s an improper repair, improper installation. No home warranty company is going to cover that. It sounds mean. It sounds like the home warranty company is trying to deny claims. But at end of the day, we cover things that fail due to normal wear and tear.

John Harcar (19:06.713)
Hmm.

John Harcar (19:18.02)
great.

George Brockman (19:28.428)
or they fail due to age, not abuse, neglect, or installed wrong, or acts of God, or those kinds of things. Thatโ€™s just the way it is. And so at the end of the day, it ended up being a minor deal for the homeowner. We actually helped him out and got him squared away, but itโ€™s not always going to be perfect in terms of claims.

John Harcar (19:35.194)
Sure.

John Harcar (19:49.645)
Sure. Now that youโ€™re with this new company and you obviously have a product maybe geared to it could benefit investors, what kind and obviously probably would market it out to some. What kind of feedback are you getting from investors regarding, you know, adding home warranties to your portfolio, to your rentals?

George Brockman (20:06.966)
So this is still relatively new for us and so weโ€™re still trying to understand where itโ€™s gonna fit best. I will tell you that I have had many conversations with the property managers on not only the properties that they hold but for the investors as well. I think they probably share some of the same sentiments we talked about. Theyโ€™ve tried home warranty and itโ€™s been onerous. But once we share what we do,

John Harcar (20:24.41)
Mm-hmm.

George Brockman (20:35.682)
Theyโ€™re on board and now Iโ€™ve got a couple of property managers here in the Midwest that are starting to use us. Theyโ€™re starting to flip some of their clients from the traditional home warranty to us. And it works on short term and long term rentals, even midterm rentals. Thatโ€™s a new term that Iโ€™ve learned here recently. Still trying to figure out where it fits with wholesalers and fix and flippers and things like that, but.

John Harcar (20:40.522)
huh.

John Harcar (20:45.221)
Cool.

John Harcar (20:59.491)
Well, I think fixing flippers and wholesalers would be tough, right? I think fixing flippers or maybe guys that sell them on, sell a property on seller finance and things like that. Those would be good candidates to pass on this type of warranty issue to or things like that. But yeah, I mean, it sounds like itโ€™s a work in progress.

George Brockman (21:18.702)
It is, and I think that, so home warranty traditionally has been a settlement service, something thatโ€™s included as part of the real estate transaction and in a normal real estate market, which weโ€™re getting back to, typically the buyer is asking the seller to pay for it, itโ€™s part of concessions, it goes through the settlement, and so when I take that and translate that to the investor space, whether itโ€™s again, wholesale, fix or flip,

rentals, holds, all those kinds of things, at some point a property is changing hands. At some point there is a new owner. So I agree, wholesalers may not be a huge target for us, but at some point that property is changing hands and going to an investor, right, to an end user. And so thatโ€™s at a point where we have to figure out how we make that fit, if there is a fit, right? But I talked to some fix-it flippers recently and I said, hey listen, this is something thatโ€ฆ

John Harcar (22:02.02)
Right.

George Brockman (22:14.894)
When you get it ready to go to market, you can put a home warranty on it during the listing period and you can provide a home warranty to the buyer to help give them peace of mind that the work that you did is good, that itโ€™s ready to go. And so the light bulb went off, right? And theyโ€™re like, oh, yeah, I could probably do that. Because we have a price point as low as $500, right?

John Harcar (22:26.285)
Right. Right.

John Harcar (22:36.037)
Value add. Value add. Yeah, thatโ€™s huge.

George Brockman (22:37.004)
value add, right? Yeah, yeah. And so, but certainly I think the biggest opportunity is that long-term, short-term rental space and the property managers. Absolutely.

John Harcar (22:48.169)
Okay, why should someone, why is it imperative to have a home warranty on their property?

George Brockman (22:55.084)
So at its core, home warranty is there to offset the mechanical repair costs for things that fail during the life of the contract. And Iโ€™ll tell you, one of the biggest misconceptions, another myth, if you will, of home warranty, I think, is what is covered. And if you really want to get to the nuts and bolts of it,

And this is an industry stat, our data backs it up. But about 95 % of claims paid are heating and air, water, heat, appliances. Now, thereโ€™s electrical, plumbing. All our plans include reflux and some other things. But at the core, itโ€™s the big mechanicals, the heating, air, water, heat, or appliances. Thatโ€™s the main thing.

John Harcar (23:27.129)
Mm-hmm.

John Harcar (23:40.078)
Right.

George Brockman (23:40.526)
And when you are an investor or homeowner but weโ€™re talking about investors, when you look at your mechanical repair costs year to year, those can vary widely, right? It can be really high, it be really low, it just kind of depends on the age of the mechanical systems and appliances.

John Harcar (23:54.063)
Sure.

George Brockman (24:00.568)
But the conversation that Iโ€™ve been having with a lot of investors to help understand this is that if youโ€™re utilizing home warranty as part of your portfolio, you can help mitigate that variability in those expenses. Like home warranty will help make that almost a predictable cost on an annual basis, right? Thereโ€™ll be some variance, because listen, again, another myth about home warranties.

John Harcar (24:13.732)
Yeah.

John Harcar (24:20.229)
Mm-hmm.

George Brockman (24:25.934)
We donโ€™t cover everything and we are not full replacement cost. In fact, Iโ€™ve opined many times if a home warranty rep is telling you, oh, itโ€™s full replacement cost on everything. Itโ€™s full replacement cost. You should have some red flags. You should run, honestly. Yeah, so itโ€™s an offset cost. Yeah.

John Harcar (24:28.307)
Right.

John Harcar (24:42.757)
Turn and run. Turn and run. So got it. Why, hereโ€™s the time to do a little pitch. Why should a investor, homeowner, anybody choose a Chosa over traditional companies?

George Brockman (24:59.832)
Again, that value proposition of using your own contractor. So if youโ€™re a property manager or you hold a bunch of rentals, the same, if you got 200 doors, youโ€™ve probably got either somebody on speed dollar or somebody on staff, right? And so when you have a tenant that has a problem, you are dispatching your guy, whether itโ€™s in house or outsourced, youโ€™re still gonna use the same person. Weโ€™re gonna ask for five minutes of their time to give us a diagnosis on the phone.

John Harcar (25:26.245)
Hmm?

George Brockman (25:26.732)
And then when itโ€™s done, weโ€™re going to pick up part of that cost. And so when you start talking about not interrupting the flow, but yet mitigating some of that cost and helping make those repair expenses predictable every year, from year to year, now all of a sudden when you start talking about if times get tight or times get lean, and youโ€™re talking about trying to just increase profitability just a little bit more,

John Harcar (25:40.325)
Thatโ€™s Yeah.

George Brockman (25:53.9)
you can take those repair dollars that youโ€™re saving with the home warranty and put those back on your bottom line. Right? Yeah.

John Harcar (25:59.247)
Got it. Makes sense. Man, man, thatโ€™s awesome, George. I mean, I appreciate you being on here and sharing all this. If folks want to talk, get a hold of you and talk to you about warranty options with the Chosa, or maybe just pick your brain, like whatโ€™s the best way for them to get in touch?

George Brockman (26:14.958)
So either phone or email, I mean, in this day and age weโ€™re only a text message or a phone call away. My phone number is 417-880-5513. Thatโ€™s probably the easiest way to get started. Just reach out to me, phone call, text. Hereโ€™s what Iโ€™ll say. Iโ€™m trying to learn as much as Iโ€™m trying to share our story and the value of it.

John Harcar (26:39.663)
Sure.

George Brockman (26:39.726)
And so I want to have conversations. Letโ€™s talk about it. Where does it fit? Can we make that fit? How can we help you? regardless of the niche that youโ€™re in, I mean, Iโ€™ve got two wholesale calls set up next week. The truth is, Iโ€™m excited to learn more about wholesale because I know little, very little. And so Iโ€™m excited to learn more and understand, could there be a fit? What does that look like?

John Harcar (26:56.538)
Hmm.

John Harcar (27:01.871)
Sure.

George Brockman (27:08.172)
You know, and it may not be anything, but Iโ€™m excited to learn about it.

John Harcar (27:09.079)
Yeah. Yeah. And it sounds like you got a great product, right? Especially for investors and, know, I get the need, you know, and.

being a landlord, I get that need. George, man, thank you so much for coming on here today. Guys, I hope you picked up some good nuggets here. Heโ€™s got a great product now that is more applicable for investors to be able to use. And I think it might save you guys a lot of headache. George, thank you again. Everybody, hope you guys have a great episode. I had one. Weโ€™ll see you on the next one. Goodbye.

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